It’s hard to imagine a more disruptive time for hospitality than what we’re currently experiencing. While the industry remains in an unprecedented state of flux and uncertainty, we are starting to see parts of the economy slowly open back up and hospitality is following suit. As we begin to welcome customers back into our properties, it’s never been more important to have a timely and accurate understanding of what our customers expect and how we’re delivering on our service to them. One key tool in achieving this is Voice of the Customer (VoC) analytics, powered by AI and natural language processing. In this session we’ll explain how to use AI-based text analytics and VoC programs to keep your business moving forward in the age of COVID-19.
Andrea Kulkarni, Vice President of Marketing, Lexalytics
July 21, 2020
Hospitality Financial and Technology Professionals
General Hours + Technology: 1.20
How AI & Natural Language Processing Can Address Customer Concerns in the COVID-19 Era (recording)