It’s hard to imagine a more disruptive time for hospitality than what we’re currently experiencing. While the industry remains in an unprecedented state of flux and uncertainty, we are starting to see parts of the economy slowly open back up and hospitality is following suit. As we begin to welcome customers back into our properties, it’s never been more important to have a timely and accurate understanding of what our customers expect and how we’re delivering on our service to them. One key tool in achieving this is Voice of the Customer (VoC) analytics, powered by AI and natural language processing. In this session we’ll explain how to use AI-based text analytics and VoC programs to keep your business moving forward in the age of COVID-19. 

Key Takeaways:

  • How to gather and prepare data for a VoC program
  • How to process customer feedback and reviews using NLP
  • How to take action on your data and analysis 
  • Common mistakes in AI and VoC analytics programs and how to mitigate them

Speakers: 

Andrea Kulkarni, Vice President of Marketing, Lexalytics
Felix Said, Co-founder and CEO, myHotel

Webinar Information
Webinar Date:
July 21, 2020
How AI & Natural Language Processing Can Address Customer Concerns in the COVID-19 Era (recording)
Individual topic purchase: Selected
Hospitality Financial and Technology Professionals
General Hours + Technology: 1.20
Products
How AI & Natural Language Processing Can Address Customer Concerns in the COVID-19 Era (recording)
HFTP Price:$0.00