Upcoming Webinars
Collapse Fundamentals of Construction Procurement, Project Management and Technology

During this presentation we will discuss the procurement process and key controls for commonly used construction contracts. We will highlight key project management and cost control activities to be executed during fieldwork. Lastly, we will address construction technology applications, and how Owner’s and auditors can use these technologies to increase and improve project controls.

 

 

Formats Available: Live Event + Archive
Original Webinar Date: April 07, 2020
On-Demand Release Date: Available Now

Approved Credit:
  • HFTP: 1.20 hours General Hours + Technology

  • MORE INFOMORE INFO Fundamentals of Construction Procurement, Project Management and Technology
    2020 Webinar Archive
    Collapse WEB012820a New Year, New Immigration Policies

    During this dynamic presentation, Fiona will discuss some hot topics in U.S. immigration. Spoiler alert: There are many!

    Fiona will outline some commonly used immigration options and changing trends, including the new H-1B registration system, proposed filing fee increases across the board, trends in random USCIS site visits and I-9 audits, issues with H-2B visas and more.

    In this ever-changing immigration landscape, it is more important than ever to stay up-to-date on new trends and policies.

    Formats Available: Streaming, WEB012820 New Year, New Immigration Policies
    Original Webinar Date: January 28, 2020
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours General Hours

  • MORE INFOMORE INFO WEB012820a New Year, New Immigration Policies
    2019 Webinar Archive
    Collapse WEB011519A Hospitality Executives - You Deserve the Credit in 2019

    In this 50 minute presentation Mike Lancey, President of Mckenzie Chase Management, will help you discover a set of tools that will add directly to the bottom line of your property’s operation and, as a bonus, enhance the effectiveness of your compliance activities.” 

    Formats Available: WEB011519A Hospitality Executives
    Original Webinar Date: January 18, 2019
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours Finance/Accounting

  • MORE INFOMORE INFO WEB011519A Hospitality Executives - You Deserve the Credit in 2019
    Collapse WEB012219A Moving From Direct Bookings to Direct Relationships

    "Customer experience" is a well-coined phrase. But, what does it actually mean when you are booking a hotel room? Why do bookers continue to use OTAs over direct channels?

    In this session, industry expert Frank Reeves explains the journey your hotel or property should use to shift the booker’s intent back to your own website through revolutionary technology, and move the focus from a book-direct journey to a customer-centric one. Explore the changes in booking behaviors and how the customer-centric approach — along with the adoption of emerging technologies — can revolutionize your guest experience right from the start.

    Formats Available: WEB012219A Moving From Direct Bookings to Direct Relationships
    Original Webinar Date: January 25, 2019
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours Technology

  • MORE INFOMORE INFO WEB012219A Moving From Direct Bookings to Direct Relationships
    Collapse WEB020519A The Importance of Net Worth Over Time

    Club Benchmarking has broken much ground in financial analysis of private clubs over the last several years. The most important concept we have discovered is understanding the importance of Net Worth (Member’s Equity, Stockholders Equity). The trend of Net Worth over time is the most important financial metric yet, to our knowledge, is rarely, if ever addressed in the Boardroom. This webinar will address how Net Worth Over Time accurately reflects how any given club has fared on; capital investment and capital income, its value proposition and relevance in a changing market, the trait of the Board to act tactically or strategically. Every finance professional in the club industry should understand this critical metric. While the webinar will present club data the entire concept is directly applicable in the hotel industry as well.

     

    Formats Available: WEB020519A The Importance of Net Worth Over Time
    Original Webinar Date: February 05, 2019
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours Finance/Accounting

  • MORE INFOMORE INFO WEB020519A The Importance of Net Worth Over Time
    Collapse WEB020119A Big Data, Too Much or Too Little?

    In this webinar, you can expect to learn about the importance of hospitality organizations adjusting their approaches to capturing, sharing and managing corporate data assets and why it’s so crucial to start working on the data strategy today. In today’s world, the industry is at war over who owns the customer. No matter whether you are a multi-brand or independent property, a data strategy is critical when it comes to competing to better understand your customer and delivering superior guest service.

    Formats Available: WEB020119A Big Data, Too Much or Too Little?
    Original Webinar Date: February 08, 2019
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours Technology

  • MORE INFOMORE INFO WEB020119A Big Data, Too Much or Too Little?
    Collapse WEB021419A Cybersecurity: Knowing the Unknown

    Cybercrime has reached an all-time high and cybersecurity remains a critical concern. Organizations that understand their cyber and technology risks and manage them competently will not only reduce their risk exposure and address regulatory expectations, but will also differentiate themselves among their competitors.

    In this session, you will: explore examples of public and non-public cybersecurity breaches, determine relevant regulators to reduce cyber risks, and address pervasive myths about cybersecurity. To illustrate the discussion, this session will also demonstrate how hackers actually hack.

    Formats Available: WEB021419A Cybersecurity: Knowing the Unknown
    Original Webinar Date: February 25, 2019
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours Technology

  • MORE INFOMORE INFO WEB021419A Cybersecurity: Knowing the Unknown
    Collapse WEB052119A The Seven Best Practices for Labor Compliance Success

    The federal investigation into the labor compliance issues in an Ottawa, Kansas restaurant started several years before any charges were brought against the manager. The charges proved to be enterprise-ending for the business and devastating for the manager who received a 6 month sentence in federal prison. 

    You might assume this could never happen to you because you follow the rules. But even though you might be trying to comply with the rules a severe penalty may still result from your efforts.

    Attend this session to learn seven ways to avoid labor compliance errors.

    Formats Available: WEB052119A The Seven Best Practices for Labor Compliance Success
    Original Webinar Date: May 22, 2019
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours General Hours

  • MORE INFOMORE INFO WEB052119A The Seven Best Practices for Labor Compliance Success
    Collapse WEB060419A All About Cloud-Cloud Adoption: Benefits and Challenges

    This is the first of a 2-part webinar on Cloud adoption and benefits. This webinar will discuss:

    What is Cloud
    SAAS/PAAS/IAAS
    Cloud Service Providers
    Common Misconceptions
    Why do transformations fail?
    What are the key challenges?

    Formats Available: WEB060419A All About Cloud-Cloud Adoption: Benefits and Challenges
    Original Webinar Date: June 04, 2019
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours Technology

  • MORE INFOMORE INFO WEB060419A All About Cloud-Cloud Adoption: Benefits and Challenges
    Collapse WEB051719A Is Your Pricing Strategy Truly Optimised?

    A decade ago, dynamic pricing was an evolution. However, the concept of dynamic pricing as we have known presents a few challenges. User defined price-points have gaps that lead to lost opportunities and price is not matched to demand by Room Class or Product Type. Technology advancements and more efficient data capabilities today provide access to greater information and knowledge that allow us to drive a more optimal pricing strategy. Attendees will learn how to:

    • Align room class or product type demand with pricing
    • Leverage advanced analytics into bulk or group pricing decisions
    • Apply “what if” analysis to measure and monitor pricing decisions
    Formats Available: Streaming
    Original Webinar Date: July 09, 2019
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours Finance/Accounting

  • MORE INFOMORE INFO WEB051719A Is Your Pricing Strategy Truly Optimised?
    Collapse WEB070919A Understanding Pre-Opening Expenditures

    This webinar will review the results of a recent HFTP Research Center and University of Houston Conrad N. Hilton College of Hotel and Restaurant Management study regarding the pre-opening process.  The objectives of this webinar are:

    Introduce the pre-opening process in the hotel environment and highlight some key findings of the study.  
    Analyze the type of costs that should be in the pre-opening budget versus other construction, working capital or FF&E budgets.
    Discuss what is considered pre-opening per GAAP and how it applies to hotels.
    Review the results of the survey in regards to staffing onboarding for management and hourly staff.
    Outline the role of technology in the overall pre-opening process in regards to selection, training and installation of systems.
    Summarize the overall importance of each component of the budget and the construction timeline and how overruns could be mitigated with proper planning.  
    Webinar participants will leave with a better understanding of what are considered pre-opening expenditures and the importance of monitoring of the construction process in order to maximize the pre-opening budget and avoid overruns.

    Formats Available: WEB070919A Understanding Pre-Opening Expenditures
    Original Webinar Date: July 22, 2019
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours Finance/Accounting

  • MORE INFOMORE INFO WEB070919A Understanding Pre-Opening Expenditures
    Collapse WEB071819A Cloud Adoption - Benefits and Challenges

    This is the second of a 2-part webinar on Cloud adoption and benefits. This webinar will discuss:

    • What changes other than the technology?
    • People, Process, Procurement - what changes?
    • Target operating models - what not to do
    • Security and managing my cloud footprint
    • What next?

     

    Formats Available: WEB071819A CLOUD ADOPTION - BENEFITS AND CHALLENGES
    Original Webinar Date: July 25, 2019
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours Technology

  • MORE INFOMORE INFO WEB071819A Cloud Adoption - Benefits and Challenges
    Collapse WEB101719A Data Privacy: Mandatory Regulations and How to Protect Your Club or Resort

    Attend this webinar to better understand the laws and regulations of data privacy and how you should be protecting the personal information (PI) of your members and guests.

    Learning Objectives:

    What is PI and who needs to comply.
    Data Breaches and real costs.
    Proactive internal assessment and remediations.
    Proactive Vendor Verification and Validation.
    Reactive Breach Reporting Services – How does this work

    Formats Available: WEB101719A
    Original Webinar Date: October 22, 2019
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours Technology

  • MORE INFOMORE INFO WEB101719A Data Privacy: Mandatory Regulations and How to Protect Your Club or Resort
    Collapse WEB111919A IRS Focus Areas for 2019 for Clubs

    Earlier this year, exempt clubs around the country received IRS notices warning them of too much non-member income.  Join this webinar to learn about what caused this notice as well as other IRS focus areas. 

    Formats Available: WEB111919A IRS Focus Areas for 2019 for Clubs
    Original Webinar Date: November 21, 2019
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours Finance/Accounting

  • MORE INFOMORE INFO WEB111919A IRS Focus Areas for 2019 for Clubs
    Collapse WEB120519A What
    Formats Available: WEB120519A What's Trending for Hotels Including a Focus on Qualified Opportunity Zones
    Original Webinar Date: December 06, 2019
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours Finance/Accounting

  • MORE INFOMORE INFO WEB120519A What
    2018 Webinar Archive
    Collapse WEB041018A The Basics of Ethics

    Many view the business world as filled with nothing but keen, cut-throat competition — where one needs to figure out a way to be on top of everyone else in order to succeed. In doing so, it becomes easy to fall into traps, take shortcuts, slide down the wrong path, and simply forget the basics of ethics. In reality, business and ethics must go hand-in-hand. This session will review the basics of ethics and provide you with the keys to an ethical business environment.

    Formats Available: WEB041018A The Basics of Ethics
    Original Webinar Date: April 10, 2018
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours Ethics

  • MORE INFOMORE INFO WEB041018A The Basics of Ethics
    Collapse WEB041718A Tax Reform - How Might it Impact Me?

    Tax Reform  How Might it Impact Me?

    Attend this hot topic webinar and walk away with a top-level understanding of the recent tax changes in the United States and its impact on businesses, individuals, and the hospitality industry. This session will enable attendees to know which questions they need to ask in order to protect and enhance the value of their business, as well as their own personal income.

    First, determine the implications for corporations and pass-through entities, including qualified business income deductions, fixed assets and interest expense limitations. Then, shift your focus to business owners and individuals by exploring itemized deductions, tax rates, estate and gift tax changes, and more.

     

    Formats Available: WEB041718A Tax Reform - How Might it Impact Me?
    Original Webinar Date: April 17, 2018
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours Finance/Accounting

  • MORE INFOMORE INFO WEB041718A Tax Reform - How Might it Impact Me?
    Collapse WEB042418A Hotel Wireless Network and Security Issues

    Effective use of technology, especially Wi-Fi, is essential to enhancing a guest’s experience at a hotel or resort. In this session, examine how the Internet of Things (IoT) impacts hotel operations and influences hotel guests’ demands. Explore current technology trends, how they create demands on the network architecture and network security requirements, and how they can impact your hotel’s investment in IT. Finally, determine certain misconceptions and mistakes that may ultimately lead to a poor Wi-Fi experience for guests.

    Tee Chong Lee is an APJ consulting systems engineer at HPE Aruba and a member of Certified Wireless Network Professionals (CWNP). He has been involved in wireless deployments in many verticals, notably hospitality, service providers, education and transportation. He has vast experience in design, deployment and troubleshooting of wireless LANs for the past 12 years.

    Formats Available: WEB042418A Hotel Wireless Network and Security Issues
    Original Webinar Date: April 24, 2018
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours Technology

  • MORE INFOMORE INFO WEB042418A Hotel Wireless Network and Security Issues
    Collapse WEB050818A Preparing for Active Shooter and Workplace Violence Scenarios: it does apply to you

    It is a reality that none of us want to face: Active shooter incidents have been on the rise in recent years. Today, it is an unfortunate necessity that all hospitality venues have a plan in place to navigate this type of emergency and other workplace violence scenarios — while also ensuring that all employees are trained and informed of this plan. In this session, learn the practical steps your company can take immediately to prevent a potential active shooter situation, including smart hiring and firing practices, training techniques and situational awareness.

    Formats Available: WEB050818A Preparing for Active Shooter and Workplace Violence Scenarios: it does apply to you
    Original Webinar Date: May 10, 2018
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours General Hours

  • MORE INFOMORE INFO WEB050818A Preparing for Active Shooter and Workplace Violence Scenarios: it does apply to you
    Collapse WEB052218A One year into the Trump Administration: The Major Immigration Changes that Hospitality Organizations Need to Know

    The Trump administration has dramatically altered immigration policies and practices in relation to the hospitality industry, resulting in dramatic effects to the seasonal and year-round staffing abilities of hospitality organizations.

     

    Attorney Keith Pabian will provide valuable insight on: the recent changes in immigration law; current trends; predictions of future change over the next three years; the impact of policy reform on H-2B seasonal visas; the administration’s stance on J-1 visas; additional visa options for hospitality industries; the steps that you should take to successfully navigate the "new" immigration system; and more.

     

    Formats Available: WEB052218A One year into the Trump Administration: The Major Immigration Changes that Hospitality Organizations Need to Know
    Original Webinar Date: May 22, 2018
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours General Hours

  • MORE INFOMORE INFO WEB052218A One year into the Trump Administration: The Major Immigration Changes that Hospitality Organizations Need to Know
    Collapse WEB060718A Accommodate the Future: How AI can Maximize Your Direct Bookings

    Artificial intelligence (AI) continues to grow as the most exciting development in travel technology today, and hoteliers need to understand how to adapt to the latest advancements faster than ever.
    In this eye-opening webinar, join industry specialist Frank Reeves as he reveals what AI really means for you and your guest experience – and how you can incorporate AI into your strategy to ultimately transform your business.

    Frank Reeves is cofounder and CEO of hotel technology company Avvio, developing cutting-edge technologies that enable outstanding growth in hotel direct bookings while reducing dependence on online travel agent channels.

    Formats Available: WEB060718A Accommodate the Future: How AI can Maximize Your Direct Bookings
    Original Webinar Date: June 07, 2018
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours Technology

  • MORE INFOMORE INFO WEB060718A Accommodate the Future: How AI can Maximize Your Direct Bookings
    Collapse WEB060618A ASU 2016 – Leases (Topic 842): Changes to Lease Accounting

    This webinar will review the changes made to lease accounting by ASU 2016-02, Leases. Explore the new rules for both lessees and lessors; the various types of leases; how to account for these leases; the impact on the balance sheet, income statement and cash flows statements; the implementation requirements; and more.

    Adian Kummet is manager of Assurance Services. Adian has practiced public accounting for more than six years and provides financial and compliance audit and consultation services to a variety of public and private sector entities.

    Formats Available: WEB060618A ASU 2016 – Leases (Topic 842): Changes to Lease Accounting
    Original Webinar Date: June 07, 2018
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours Finance/Accounting

  • MORE INFOMORE INFO WEB060618A ASU 2016 – Leases (Topic 842): Changes to Lease Accounting
    Collapse WEB061218A Reduce Utility Costs at Your Hotels

    Reduce Utility Costs at Your Hotels

    This webinar will cover a wide range of hot topics such as ongoing monitoring and analytics, energy procurement, local benchmarking compliance and onsite efficiency projects. Explore new technologies and best practices to reduce utility costs at your hotels. Find out what is new in the industry and review case studies, including a hotel that cut its utility costs by almost 50 percent.

    Zack Moore is SVP, customer solutions and co-founder of SOL VISTA. He oversees technical and engineering efforts and drives the company’s innovative methods to improve customer ROI.

    Formats Available: WEB061218A Reduce Utility Costs at Your Hotels
    Original Webinar Date: June 12, 2018
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours Technology

  • MORE INFOMORE INFO WEB061218A Reduce Utility Costs at Your Hotels
    Collapse WEB071018A Look Before You Leap: Software Reengineering vs. Replacement

    Look Before You Leap: Software Reengineering vs. Replacement

    This session reviews the pros and cons of retaining and reengineering club/hotel management software versus replacing the legacy system with a new enterprise solution. Clubs and hotels often make the mistake of replacing their existing software without first maximizing its capabilities and performance. This session provides a solid methodology for assessing the merits of retaining versus replacing.

    Bill Boothe is president, founder and lead consultant for The Boothe Group, LLC. He specializes in assisting private clubs and resorts with the planning, evaluation, selection and implementation of computer technology.

    Formats Available: WEB071018A Look Before You Leap: Software Reengineering vs. Replacement
    Original Webinar Date: July 10, 2018
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours Technology

  • MORE INFOMORE INFO WEB071018A Look Before You Leap: Software Reengineering vs. Replacement
    Collapse WEB071818A Introduction to Blockchain and Distributed Ledger Technologies

    Introduction to Blockchain and Distributed Ledger Technologies

    This session will provide a general description of blockchain and an explanation of how distributed ledger technologies can be used to increase efficiency and solve business problems associated with data privacy, security and information sharing. The presentation will provide a very basic understanding of blockchain and will offer both technical and non technical members a simple overview of related terminology and network architecture. It is intended for anybody at all who is interested in alleviating any overwhelming feelings created by a constant barrage of information on the topic. This session will clarify basic concepts that may now seem a bit confusing so that one may then participate in future business application discussions with vendors, solution providers and other business stakeholders while having at least an intelligent foundation of the overall technology.

     

    Objectives:

    1.) Understand what blockchain and distributed ledger technologies are in general.
    2.) Obtain some knowledge on how this exciting architecture can be used to solve existing problems using a more decentralized approach to information gathering and sharing.
    3.) Provide at least a basic level of understanding of the underlying concept so that one may engage comfortably in future discussions of potential business application offerings based on the technology.

    Formats Available: WEB071818A Introduction to Blockchain and Distributed Ledger Technologies
    Original Webinar Date: July 24, 2018
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours Technology

  • MORE INFOMORE INFO WEB071818A Introduction to Blockchain and Distributed Ledger Technologies
    Collapse WEB080718A Cyber Liability Insurance: Five Reasons to Consider It

    Cyber liability insurance can play an important role in your overall risk management strategy. This course will provide an overview of cyber liability insurance and five main reasons to purchase this type of coverage as it applies to your hotels, clubs and golf courses. With the help of relevant case studies, attendees will gain a better understanding of cyber liability insurance and the potential cost associated when a breach occurs.

    Formats Available: Cyber Liability Insurance: Five Reasons to Consider It
    Original Webinar Date: August 09, 2018
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours General Hours

  • MORE INFOMORE INFO WEB080718A Cyber Liability Insurance: Five Reasons to Consider It
    Collapse WEB082818A Budgeting: Move Towards Automation

    Budgeting has always been at the forefront of every financial professional but in recent years the budget has become more important with budget committees more active as well as general managers and members. For years the club world has been using excel to produce budgets and forecasts, which at anytime can have errors in a cell which can replicate throughout the process. There are now tools to create scenarios and help the controllers with the budgeting process allowing for rapid scenario changes and complex payroll situations.

    Formats Available: Budgeting: Move Towards Automation
    Original Webinar Date: September 05, 2018
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours Finance/Accounting

  • MORE INFOMORE INFO WEB082818A Budgeting: Move Towards Automation
    Collapse WEB092618A Digitizing Dollars and Dimes: How Robotics and Cloud-Based Automation are Transforming Cash into Electronic Currency
    Formats Available: WEB092618A Digitizing Dollars and Dimes: How Robotics and Cloud-Based Automation are Transforming Cash into Electronic Curren
    Original Webinar Date: October 03, 2018
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours Technology

  • MORE INFOMORE INFO WEB092618A Digitizing Dollars and Dimes: How Robotics and Cloud-Based Automation are Transforming Cash into Electronic Currency
    Collapse  WEB100218A Marketing and Commerce Practices to Drive Revenue

    How does your property use system connectivity and automation to improve marketing, outreach and lifecycle messaging efforts? What kind of guest experience does your property provide during the reservation process? In a technology-driven world, it is critical that customers get one-to-one interaction, that potential guests get an intuitive and enjoyable booking experience, and that your operations team has efficient and effective tools in hand. During this session you will learn about best practices to drive guest engagement and advanced reservations revenue.

    Formats Available: WEB100218A Marketing and Commerce Practices to Drive Revenue
    Original Webinar Date: October 15, 2018
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours Finance/Accounting

  • MORE INFOMORE INFO  WEB100218A Marketing and Commerce Practices to Drive Revenue
    Collapse WEB101618A Cybersecurity

    Data breaches and cybersecurity issues dominate today’s headlines.  And in world that is becoming more interconnected via the internet of things (IoT), cybersecurity is an issue that can no longer be ignored by small businesses, especially those in the hospitality sector.  Join PBMares, LLP Partner and CyberSecurity Team Leader Harvey Johnson as he discusses the types of cyber issues facing management and boards, and the 3 things you need to start doing now to protect your business from a cyber-attack.

    Formats Available: WEB101618A Cybersecurity
    Original Webinar Date: October 24, 2018
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours Technology

  • MORE INFOMORE INFO WEB101618A Cybersecurity
    Collapse WEB111418A Mapping the Travel Journey of the Chinese Tourist

    Chinese tourists account for more than one-fifth of all global tourism spending. A better understanding of the Chinese tourist’s travel journey will enable brand marketers to more easily and effectively map out their marketing/advertising direction. This webinar will guide the travel industry professional through this journey, sharing practical strategies and related case studies along the way. Understand the mindset and behaviors of the Chinese tourist; explore the four main stages of their travel journey; and examine strategies to connect across each stage.

    Formats Available: WEB111418A Mapping the Travel Journey of the Chinese Tourist
    Original Webinar Date: November 15, 2018
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours General Hours

  • MORE INFOMORE INFO WEB111418A Mapping the Travel Journey of the Chinese Tourist
    Collapse WEB111318A Artificial Intelligence and Big Data for the Hospitality Industry

    The most important general-purpose technology of our era is artificial intelligence (AI), that is the machine's ability to keep improving its performance without humans having to explain exactly how to accomplish all the tasks it is given. AI has boundless potential across the travel and hospitality industry, and we are just beginning to see the possibilities and the amazing things that we can do to take the guest experience to a new level. With the overwhelming waves of structured and unstructured data, it is time to re-imagine how to gain actionable insights that are meaningful for both the organisation and their customers.

    Formats Available: WEB111318A Artificial Intelligence and Big Data for the Hospitality Industry
    Original Webinar Date: November 16, 2018
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours General Hours

  • MORE INFOMORE INFO WEB111318A Artificial Intelligence and Big Data for the Hospitality Industry
    Collapse WEB111518A Eight Steps to Becoming a Trusted Advisor to Your Customers
    • How customers decide to trust you and your company
    • The “language” that triggers attention and respect from customers, suppliers and employees
    • Real life case studies of companies who have differentiated themselves from the competition... and behind the scenes of how they did it.
    • The checklist Natalie uses with clients to ensure they are considering questions and concerns customers often have on their minds when they are working with companies
    • The proven system and methodology top companies follow to motivate customers, colleagues, and project teams to earn loyalty and repeat business the science and the evidence behind how customers decide to trust specific steps we can take to become trusted advisors.
    Formats Available: Web111518A Eight Steps to Becoming a Trusted Advisor to Your Customers
    Original Webinar Date: November 19, 2018
    On-Demand Release Date: Available Now
    MORE INFOMORE INFO WEB111518A Eight Steps to Becoming a Trusted Advisor to Your Customers
    Collapse WEB121318A Wellness: Buzz Word or Growth Engine?
    Formats Available: WEB121318 Wellness: Buzz Word or Growth Engine?
    Original Webinar Date: December 17, 2018
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours General Hours

  • MORE INFOMORE INFO WEB121318A Wellness: Buzz Word or Growth Engine?
    Chapter Leader Archives
    Collapse WEB080416A Chapter Leadership Webinar: How Leaders Can Protect Chapters from Potential Legal Issues

    This presentation will go over how specific legal scenarios put chapters at risk. You will learn why D&O insurance is a good idea for your chapter, find out how to protect your chapter’s tax-exempt status and gain confidence in the legal responsibilities for your chapter.

    Formats Available: WEB080416A Chapter Leadership Webinar: How Leaders Can Protect Chapters from Potential Legal Issues
    Original Webinar Date: August 04, 2016
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours General Hours

  • MORE INFOMORE INFO WEB080416A Chapter Leadership Webinar: How Leaders Can Protect Chapters from Potential Legal Issues
    Collapse WEB111016A Chapter Leadership Webinar: Tips, Tools and Support for Chapter Leaders

    What are the essential tips and tools for leading local chapters from HFTP Global? The HFTP Chapter Relations Coordinators will provide an overview of important components of chapter management, including affiliation agreement requirements, logo standards and guidelines, and online tools available for leaders. Learn how to tap into the support from global to lead with success!

    Formats Available: WEB111016A Chapter Leadership Webinar: Tips, Tools and Support for Chapter Leaders
    Original Webinar Date: October 28, 2016
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours General Hours

  • MORE INFOMORE INFO WEB111016A Chapter Leadership Webinar: Tips, Tools and Support for Chapter Leaders
    Collapse WEB051117A Chapter Leadership Webinar: Forming Partnerships with Student and Student Chapters
    Formats Available: WEB051117A Chapter Leadership Webinar: Forming Partnerships with Student and Student Chapters
    Original Webinar Date: May 11, 2017
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours General Hours

  • MORE INFOMORE INFO WEB051117A Chapter Leadership Webinar: Forming Partnerships with Student and Student Chapters
    Collapse WEB032718A Chapter Leadership Webinar - Chapter

    The session will cover:

    What is a 990? Does our chapter need to file tax reports?

    What is a group exemption?

    What is the difference between nonprofit and tax-exempt? What is our chapter?

    What happens if a chapter has lost its tax-exempt status?

    What are the duties of the board of directors?

    Formats Available: WEB032718A Chapter Leadership Webinar - Chapter's Responsibility for Taxes and 990 Filings, WEB032718A Chapter Leadership Webinar - Chapter's Responsibility for Taxes and 990 Filings
    Original Webinar Date: March 28, 2018
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours General Hours

  • MORE INFOMORE INFO WEB032718A Chapter Leadership Webinar - Chapter
    Collapse WEB052318A Chapter Leadership Webinar - Chapter Finances - Best Practices
    Formats Available: Streaming
    Original Webinar Date: May 24, 2018
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours General Hours + Finance/Accounting

  • MORE INFOMORE INFO WEB052318A Chapter Leadership Webinar - Chapter Finances - Best Practices
    Collapse WEB082318A Chapter Leader Webinar: Board Dynamics - Tapping Into Talent
    Formats Available: WEB082318A
    Original Webinar Date: August 24, 2018
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours General Hours

  • MORE INFOMORE INFO WEB082318A Chapter Leader Webinar: Board Dynamics - Tapping Into Talent
    Collapse WEB012419A Chapter Leadership Series: Overview of Chapter Support from HFTP Global

    The investment at the local level makes a tangible difference for numerous members, as HFTP chapters are where their connection to the association is strongest. With the 2019 operating year, HFTP Global will direct greater support to chapters through increased funding and in-person leadership training. This session presents an overview of the planned initiatives to further support HFTP chapters.

    Victoria Schaefer, HFTP senior membership manager will review the dues structure and effective date along with how chapters may request support for an in-person leadership session. Barbara Semeraro, HFTP chapter relations coordinator will inform chapter leaders of the increased financial support from HFTP Global. 

    Formats Available: WEB012419A Chapter Leadership Series: Overview of Chapter Support from HFTP Global
    Original Webinar Date: January 28, 2019
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours General Hours

  • MORE INFOMORE INFO WEB012419A Chapter Leadership Series: Overview of Chapter Support from HFTP Global
    Collapse WEB022019A Chapter Leadership Series: What Are You Serving as a Leader?

    As a leader, what are you serving today? Answer this question with brutal honesty and you will arrive at the core of your intention and motivation as a leader. This webinar will provide insight into what it means to be a servant leader and explore the critical characteristics essential to being one. It also provides an opportunity to gain a sense of your own development as a servant leader. Applying this knowledge will help you create a better, more caring organizational culture.

    Formats Available: WEB022019A Chapter Leadership Series: What Are You Serving as a Leader?
    Original Webinar Date: February 21, 2019
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours General Hours

  • MORE INFOMORE INFO WEB022019A Chapter Leadership Series: What Are You Serving as a Leader?
    Collapse WEB052919A Chapter Leadership Series: Building Better Boards

    How following parliamentarian procedures help chapter leaders run efficient meetings.

    Formats Available: WEB052919A Chapter Leadership Series: Building Better Boards
    Original Webinar Date: May 30, 2019
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours General Hours

  • MORE INFOMORE INFO WEB052919A Chapter Leadership Series: Building Better Boards
    Collapse WEB082219A Chapter Leadership Series: Planning a Chapter Meeting
    Formats Available: WEB082219A Chapter Leadership Series: Planning a Chapter Meeting
    Original Webinar Date: August 23, 2019
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours General Hours

  • MORE INFOMORE INFO WEB082219A Chapter Leadership Series: Planning a Chapter Meeting
    Collapse WEB103119A Chapter Leadership Webinar: HFTP Chapter End of the Year Reporting Process

    Attend this webinar to better understand the reporting process to HFTP Global. Several changes have been made to what information is required at the Global level, and what information remains on the chapter level.

    Formats Available: WEB103119A Chapter Leadership Webinar: HFTP Chapters End of the Year Reporting Process
    Original Webinar Date: November 01, 2019
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours General Hours

  • MORE INFOMORE INFO WEB103119A Chapter Leadership Webinar: HFTP Chapter End of the Year Reporting Process
    University of Houston Global Master Certificate Webinar Competition Winners
    Collapse WEB03UHA How Does 5G Affect Hotel
    Formats Available: WEB03UHA How Does 5G Affect Hotel
    Original Webinar Date: December 03, 2019
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours Technology

  • MORE INFOMORE INFO WEB03UHA How Does 5G Affect Hotel
    Collapse WEB01UHA Top 3 Strategies to Attract Outbound Chinese Travelers
    Formats Available: WEB01UHA Top 3 Strategies to Attract Outbound Chinese Travelers
    Original Webinar Date: December 03, 2019
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours General Hours

  • MORE INFOMORE INFO WEB01UHA Top 3 Strategies to Attract Outbound Chinese Travelers
    Collapse WEB02UHA Virtual Reality Employee Training Webinar
    Formats Available: WEB02UHA Virtual Reality Employee Training Webinar
    Original Webinar Date: December 03, 2019
    On-Demand Release Date: Available Now

    Approved Credit:
  • HFTP: 1.20 hours General Hours

  • MORE INFOMORE INFO WEB02UHA Virtual Reality Employee Training Webinar